You should spend about 20 minutes on this task.
The graphs indicate the source of complaints
about the bank of America and the amount of time it takes to have the
complaints resolved.
Summarise the information by selecting and report in the main features, and make comparisons where relevant.
Write at least 150 words
Model answer:
The two graphs depict different information related to
complaints within the bank of America. The pie graph shows the sources
of complaints, while the bar graph illustrates the average time taken
between investigation into complaints and final action taken.
In general, by far the highest number of complaints
against the bank of America originated from the public. The bar graph
shows the average time period between investigation and action is around
5 months.
63% of all complaints against the bank of America are
lodged by the public. Of the remaining 37% of complaints, the figures
can be grouped into percentages between 11 and 8%, which are made up of
government agencies, out-of-state agencies, and insurance companies.
Then interestingly, media and bank employee made up and equal figure, 3%
in the chart.
The bar graph shows that 2001 had the highest waiting
time for complaints of medical misconduct at 6 months. Although there is
a significant drop from 6 months in 2001 to 5 months in 2002, all
previous and proceeding years display an average waiting period of 5
months. Despite this, over time the average waiting period is
decreasing.
(189 words)
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